2. Definitions

2.1 For the purposes of these Terms, the following definitions shall apply and shall be interpreted in accordance with their meanings as set forth below.

2.2 "Provider" means FTC IoT Technologies and Engineering Ltd., which is the legal entity responsible for operating the Website, offering goods for sale, processing orders, and fulfilling all obligations set forth in these Terms.

2.3 "User" means any individual who accesses or uses the Website for any purpose, including but not limited to browsing product information, creating a user account, placing orders, making purchases, or contacting the Provider. The term User encompasses both visitors who merely browse the Website without making purchases and customers who complete transactions.

2.4 "Website" means the online platform accessible at the domain content, functionality, and services provided through that domain. www.ftc.store, including all pages, subpages,

2.5 "Goods" means all products offered for sale through the Website, including but not limited to bundles, accessory products, and additional button controls designed for Tesla electric vehicle models, together with any associated documentation, software, or materials.

2.6 "Order" means a request submitted by a User through the Website to purchase specific Goods from the Provider, which request includes all necessary information such as product selection, shipping address, and payment information.

2.7 "Consumer" means an individual who purchases Goods for purposes that are outside their trade, business, craft, or profession. Consumers are afforded certain additional rights under applicable consumer protection legislation that may not apply to Users who purchase Goods for business purposes.

2.8 "Business Day" means any day other than Saturday, Sunday, or a public holiday in the jurisdiction where the Provider is registered.

2.9 "Account" means the personalized access point created by a User on the Website, which allows the User to store personal information, view order history, manage preferences, and access certain features not available to non-registered Users.

2.10 "Contract" means the legally binding agreement formed between the User and the Provider when the Provider accepts the User's Order, which Contract is governed by these Terms and applicable law.

3. Subject Matter and Scope of Terms

3.1 The Provider operates the Website as an online store for the purpose of offering Goods for sale to Users worldwide. The Website contains detailed information about each product offered, including descriptions, specifications, prices, availability, and other relevant details necessary for Users to make informed purchasing decisions.

3.2 These Terms regulate and define all aspects of the relationship between the Provider and Users, including the rights and obligations of both parties. The Terms apply to all interactions between Users and the Provider conducted through the Website, including browsing, account creation, order placement, payment processing, delivery, returns, and customer support.

3.3 The Provider makes the Website available to Users under the conditions set forth in these Terms. Users agree to use the Website only in accordance with these Terms and in compliance with all applicable laws and regulations. Users must not use the Website for any unlawful purpose or in any manner that violates these Terms.

3.4 In its professional activities, the Provider is committed to upholding all rights granted to Users under applicable law, including consumer protection legislation, data protection regulations, and other relevant legal requirements. The Provider conducts its business in accordance with principles of fairness, transparency, and good commercial practice.

3.5 These Terms do not affect any statutory rights that Users may have under applicable mandatory consumer protection laws. Where these Terms conflict with mandatory consumer protection provisions, the statutory provisions shall prevail to the extent of the conflict.

4. Website Characteristics and Functionality

4.1 The Website serves as an online store specializing in the sale of products designed for Tesla electric vehicle models. The products offered through the Website include bundles, accessory products, and additional button controls that enhance the functionality or user experience of Tesla vehicles. These products are specifically designed for compatibility with Tesla vehicle models and may require proper installation and configuration.

4.2 Many of the products offered through the Website require configuration through a mobile application that is available for download through the Google Play Store for Android devices and the Apple App Store for iOS devices. Users who purchase products that require mobile application configuration must download and install the appropriate mobile application on a compatible device. For optimal performance and full functionality of purchased products, Users must always use the most recent version of the mobile application and must update the application promptly when updates become available.

4.3 The Website also requires Users to maintain up-to-date software on their devices used to access the Website. The Provider recommends using the latest versions of commonly used web browsers such as Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge. The Provider does not guarantee full functionality of the Website when accessed using outdated browsers or devices.

4.4 Each product offered for sale on the Website has an individual product page that contains comprehensive information about that specific product. The product page includes the main characteristics and technical specifications of the product, including dimensions, weight, materials, compatibility information, installation requirements, and any other relevant details. Product pages also include photographs or other visual representations of the product to assist Users in understanding the appearance and features of the product.

4.5 The Website provides comprehensive information about the Provider, including the Provider's legal name, registration details, contact information, and customer support channels. Users can access information about how to contact the Provider for questions, concerns, or support requests.

4.6 Users may use the Website to view all available content and product information without creating an Account. Browsing the Website and viewing product information does not require registration or the provision of personal information.

4.7 Users may optionally create an Account on the Website. Account creation is not mandatory for placing orders, but provides certain benefits and additional functionality as described in Section 5 of these Terms.

4.8 Users may place orders to pre-order or purchase Goods offered through the Website. The ordering process is described in detail in Section 6 of these Terms.

4.9 Users may make payments for purchased Goods using the payment methods available at checkout. Payment methods and payment processing are described in Section 8 of these Terms.

4.10 The Website does not offer newsletter subscription functionality. The Provider does not send marketing emails, promotional materials, or newsletters to Users. All communications sent by the Provider to Users are transactional in nature and relate to specific orders, Account matters, customer service inquiries, or other necessary business communications.

5. User Account

5.1 Users may place orders and complete purchases through the Website with or without creating an Account. Account creation is entirely optional and is not a prerequisite for making purchases.

5.2 Creating an Account provides Users with certain benefits and additional functionality that is not available to Users who purchase as guests without an Account. Users with Accounts can track the status of past and current orders through their Account dashboard. Users with Accounts can view complete order history including details of all past purchases, order dates, products ordered, and delivery information. Users with Accounts can store shipping information including delivery addresses, which information can be reused for future orders to expedite the checkout process.

5.3 To create an Account, the User must provide accurate and complete information as requested during the registration process. The User must provide a valid email address that the User has access to and can receive messages at. The User must create a password that meets any security requirements specified by the Provider. The User must provide their date of birth to verify that they are at least eighteen years of age.

5.4 The User is solely responsible for maintaining the confidentiality and security of their Account login credentials, including their email address and password. The User must not share their password with any other person or allow any other person to access their Account. The User must take reasonable precautions to prevent unauthorized access to their Account, such as using a strong password, not using the same password across multiple websites, and logging out of the Account when finished using the Website, particularly when accessing the Website from shared or public computers.

5.5 The User is responsible for all activities that occur under their Account, whether or not such activities were authorized by the User. If the User becomes aware of any unauthorized access to their Account or any security breach, the User must immediately notify the Provider at support@ftc.store and take steps to secure the Account by changing the password.

5.6 The Provider reserves the right to suspend or terminate any Account if the Provider has reason to believe that the Account has been used in violation of these Terms, that the Account has been accessed by unauthorized persons, or that the Account is being used for fraudulent or unlawful purposes. If the Provider suspends or terminates an Account, the Provider will notify the User of the suspension or termination and the reasons therefor, unless providing such notification would compromise security or violate applicable law.

5.7 Users may request deletion of their Account at any time by contacting the Provider at support@ftc.store. Upon receiving a request for Account deletion, the Provider will delete the Account and associated personal data within thirty days, except for data that must be retained for legal compliance purposes as described in the Provider's Privacy Policy.

6. Ordering Process

6.1 All orders for Goods must be placed exclusively through the Website at www.ftc.store. The Provider does not accept orders placed through other channels such as email, telephone, or social media unless specifically agreed in writing for particular circumstances.

6.2 To place an order, the User must select the desired products from the Website and add them to the shopping cart. The User must then proceed to checkout and provide all required information, including shipping address, billing address if different from shipping address, and payment information. The User must review the order details including products, quantities, prices, shipping costs, and total amount before submitting the order.

6.3 By submitting an order, the User makes an offer to purchase the selected Goods in accordance with these Terms. By submitting an order, the User confirms and represents that all information provided in connection with the order is accurate, complete, and truthful. The User confirms that they are legally authorized to make the purchase and to use the payment method provided. The User confirms that they have read and agree to be bound by these Terms of Service.

6.4 After the User submits an order, the Provider's system automatically generates and sends an order confirmation email to the email address provided by the User. This order confirmation email acknowledges that the Provider has received the User's order. However, the order confirmation email does not constitute acceptance of the order by the Provider. The order confirmation email is merely a receipt acknowledging that the order has been received and is being processed.

6.5 The Contract between the User and the Provider is formed only when the Provider accepts the order. The Provider accepts the order by beginning the process of preparing the Goods for shipment. The Provider is not obligated to accept every order and may decline to accept an order for any reason or for no reason. An order is considered confirmed only after successful payment authorization has been received.

6.6 The Provider reserves the right to refuse or cancel an order at any time before the Goods have been shipped, including after an order confirmation email has been sent. The Provider may refuse or cancel an order in cases including but not limited to the following circumstances. The payment method provided by the User fails authorization or is declined by the payment processor. The information provided by the User is incorrect, incomplete, or cannot be verified. The Provider has reason to suspect fraudulent activity, including but not limited to suspected use of stolen payment information, creation of multiple accounts to abuse promotional offers, or attempts to circumvent security measures. The ordered products are not available due to stock shortages, discontinuation, or other supply issues. The User has violated these Terms or has previously violated these Terms in connection with prior orders. The Provider identifies errors in product information, pricing, or availability on the Website.

6.7 If the Provider refuses or cancels an order for any reason, the Provider will notify the User of the refusal or cancellation by email. If the User has already made payment for an order that is subsequently cancelled by the Provider, the Provider will refund all payments received from the User for that order. Refunds will be processed using the same payment method that the User originally used to make the payment, unless the User requests a different refund method and the Provider agrees. Refunds will be processed within fourteen days of the order cancellation, although the time for the refund to appear in the User's account may depend on the payment method and the User's financial institution.

6.8 Once an order has been accepted by the Provider and the Goods have been shipped, the User may not cancel the order except as permitted under the right of withdrawal described in Section 11 of these Terms.

7. Prices and Price Changes

7.1 All prices for Goods are displayed on the Website on the respective product pages. Prices are shown in various currencies to accommodate Users from different regions. The Website automatically detects the User's location and displays prices in the most appropriate currency for that location, although Users may have the option to select a different currency if desired.

7.2 All prices displayed on the Website include value-added tax for orders to be delivered within the European Union. For orders to be delivered outside the European Union, prices do not include value-added tax, import duties, or customs fees, which may be charged by the destination country as described in Section 10 of these Terms.

7.3 Shipping costs are not included in the product prices displayed on product pages. Shipping costs are calculated based on the shipping destination and the shipping method selected by the User, and are displayed separately at checkout before the User completes the order. The total amount to be paid by the User includes the price of the Goods plus applicable shipping costs.

7.4 The Provider reserves the right to change prices displayed on the Website at any time without prior notice to Users. Price changes may be made to reflect changes in the Provider's costs, changes in currency exchange rates, changes in applicable taxes, or for any other reason. However, price changes do not affect orders that have already been confirmed and paid. The price applicable to an order is the price displayed on the Website at the time the User completes the checkout process and submits the order, provided that the order is subsequently accepted by the Provider.

7.5 Despite the Provider's efforts to ensure accuracy, errors in pricing may occasionally occur on the Website due to technical issues, human error, or other causes. If a product is mistakenly displayed at an incorrect price that is substantially lower than the actual price, and a User places an order for that product at the incorrect price, the Provider reserves the right to cancel the order. The Provider will notify the User of the pricing error and the order cancellation. If the User has already made payment for an order that is cancelled due to a pricing error, the Provider will issue a full refund. The Provider is not obligated to honor orders placed at prices that are clearly erroneous, such as prices that are obviously too low due to technical errors.

7.6 The Provider may offer promotional discounts, coupon codes, or special pricing for certain products or during certain time periods. Promotional offers are subject to any terms and conditions specified for the particular promotion. Promotional discounts cannot be combined with other offers unless specifically stated. The Provider reserves the right to modify or cancel promotional offers at any time.

8. Payment Terms and Methods

8.1 Payment for all Goods purchased through the Website must be made exclusively online at the time of placing the order. The Provider does not offer payment on delivery, payment by bank transfer after ordering, or other deferred payment options unless specifically agreed in writing for particular circumstances.

8.2 The payment methods available to Users depend on the User's location and the configuration of the Provider's payment processing systems. Payment methods that may be available include credit cards such as Visa, Mastercard, and American Express, debit cards, PayPal, Apple Pay for Users with Apple devices, Google Pay for Users with Android devices, and other payment service providers that may be available in specific regions.

8.3 All payment transactions are processed by secure third-party payment service providers that are certified as compliant with the Payment Card Industry Data Security Standard. The Provider does not directly collect, process, or store Users' complete payment card information, including credit card numbers, expiration dates, or security codes. Payment information is transmitted directly from the User's browser to the payment service provider using secure encryption. The Provider receives from the payment service provider only limited information necessary to complete the transaction, such as confirmation that payment was authorized, the last four digits of the card number for the User's reference, and the transaction identification number.

8.4 When the User proceeds to checkout and submits payment information, the payment service provider attempts to authorize the payment using the payment method provided. Payment authorization involves verifying that the payment method is valid, that sufficient funds or credit are available, and that the transaction is not suspected of being fraudulent. Authorization is typically completed within seconds, but in some cases may take longer.

8.5 An order is considered confirmed only after successful payment authorization has been received. If payment authorization fails for any reason, the order cannot be confirmed and will not be processed. Common reasons for payment authorization failure include insufficient funds in the account, the payment card being expired or cancelled, incorrect payment information being entered, the payment being declined by the card issuer due to security concerns, or technical issues with the payment processing system.

8.6 If payment authorization fails, the User will be notified of the failure and will be given the opportunity to correct any errors and retry the payment or to use a different payment method. The User should contact their card issuer or payment service provider if they believe the payment should have been authorized but was declined.

8.7 Once payment has been successfully authorized and the order is confirmed, the Provider will begin processing the order for shipment. Payment is typically charged to the User's payment method immediately upon authorization. Depending on the payment method and the User's financial institution, the charge may appear on the User's account statement within one to three business days.

8.8 The Provider uses commercially reasonable efforts to ensure that payment processing is secure and that Users' payment information is protected. However, the Provider cannot guarantee absolute security of payment transactions and is not responsible for unauthorized access to payment information that occurs despite the Provider's implementation of appropriate security measures.

9. Delivery of Goods

9.1 The Provider ships products internationally to customers worldwide, subject to certain restrictions based on shipping capabilities and legal requirements. The availability of shipping to specific countries may change from time to time based on the Provider's arrangements with shipping carriers and compliance with export regulations.

9.2 Delivery times vary depending on the shipping destination and the shipping method selected by the User at checkout. The Provider offers multiple shipping methods with different speed and cost characteristics. The estimated delivery timeframes for each shipping method are as follows. Express Shipping typically takes two to four business days from the date of shipment for delivery to most serviced countries. Standard Shipping typically takes five to ten business days from the date of shipment for delivery to most serviced countries. These delivery timeframes are estimates only and are not guaranteed. The timeframes represent the expected time from when the Goods are handed over to the shipping carrier until they are delivered to the shipping address provided by the User.

9.3 The actual delivery time for any particular order may be longer than the estimated timeframe due to circumstances beyond the Provider's reasonable control. Factors that may cause delays include customs processing and inspections at international borders, disruptions to shipping carrier operations due to weather events, mechanical problems, or labor disputes, delays in transportation infrastructure such as road closures or airport delays, heightened security measures that require additional screening, public holidays in the origin country or destination country, and force majeure events as described in Section 15 of these Terms.

9.4 The Provider is not liable for delays in delivery that are caused by circumstances beyond the Provider's reasonable control. If delivery is delayed, the Provider will make reasonable efforts to provide the User with updated information about the expected delivery date if such information is available from the shipping carrier.

9.5 Shipping costs are calculated based on the shipping destination and the shipping method selected by the User. Shipping costs are displayed at checkout before the User completes the order, and the User has the opportunity to review shipping costs and select a different shipping method if desired. Shipping costs are charged in addition to the price of the Goods and are included in the total amount to be paid by the User.

9.6 The Provider will arrange for the Goods to be shipped to the shipping address provided by the User during the checkout process. It is the User's responsibility to ensure that the shipping address provided is accurate and complete. The Provider is not responsible for delivery failures or delays caused by incorrect or incomplete shipping addresses provided by the User.

9.7 The Provider will provide the User with tracking information for the shipment if tracking is available from the shipping carrier. Tracking information will be sent to the User's email address once the Goods have been handed over to the carrier and a tracking number has been assigned. The User can use the tracking number to monitor the progress of the shipment through the carrier's website or tracking system.

9.8 Risk of loss or damage to the Goods transfers from the Provider to the User at the moment when the Goods are delivered to the shipping carrier for transport to the User. From that moment, the User bears the risk that the Goods may be lost, damaged, or destroyed during transportation. If Goods are lost or damaged during shipping, the User should contact the shipping carrier and the Provider to file a claim. The Provider will cooperate with the User and the carrier to resolve claims for lost or damaged shipments.

9.9 The User or another person authorized by the User must be available to receive the Goods at the shipping address at the time of delivery. If the User is not available when the carrier attempts delivery, the carrier may leave a notice and attempt redelivery at a later time, or may require the User to collect the Goods from a carrier facility. Policies regarding failed delivery attempts vary by carrier and destination country.

9.10 Upon receiving the Goods, the User should inspect the package and the Goods to verify that the delivery is complete and that the Goods are not damaged. If the package appears damaged or if items are missing, the User should note this on the delivery receipt if requested by the carrier and should notify the Provider immediately.

10. Value Added Tax and Customs Duties

10.1 The treatment of value-added tax and customs duties for orders depends on whether the shipping destination is within the European Union or outside the European Union.

10.2 For Users whose shipping address is located within a country that is a member state of the European Union, all prices displayed on the Website include value-added tax at the rate applicable in the destination country. The value-added tax is automatically calculated at checkout based on the shipping address provided by the User. The total price displayed at checkout is the final price to be paid by the User and includes all applicable value-added tax. No additional value-added tax or customs fees will be charged upon delivery of the Goods within the European Union.

10.3 For Users whose shipping address is located outside the European Union, the prices displayed on the Website do not include value-added tax or import taxes that may be imposed by the destination country. Orders shipped to destinations outside the European Union are shipped on a Delivery Duty Unpaid basis, which means that the User is responsible for paying any import duties, value-added tax, or other taxes or fees imposed by the customs authorities of the destination country.

10.4 The amount of import duties and taxes imposed on orders shipped outside the European Union varies depending on the destination country, the type of products being imported, and the value of the shipment. Import duties and taxes are determined by the customs authorities of the destination country in accordance with that country's laws and regulations. The Provider has no control over the amount of import duties and taxes and cannot provide definitive information about what duties and taxes will apply to a particular order.

10.5 If import duties and taxes apply to a shipment, the shipping carrier will typically contact the User before the Goods are delivered to arrange for payment of the duties and taxes. The carrier may require the User to pay the duties and taxes directly to the carrier or to the customs authorities before the Goods will be released for delivery. Payment of import duties and taxes is the sole responsibility of the User. The Provider will not reimburse Users for import duties and taxes paid.

10.6 If the User refuses to pay applicable import duties and taxes and the shipment is returned to the Provider as a result, the Provider is not obligated to refund the purchase price or shipping costs. The User may be responsible for the cost of return shipping if the shipment is returned due to non-payment of duties and taxes.

10.7 Users who are uncertain about what import duties and taxes may apply to their order are encouraged to check with the customs authorities or tax authorities of their country before placing an order. Information about import duties and taxes is typically available on government websites or can be obtained by contacting the relevant authorities.

11. Right of Withdrawal for Consumers

11.1 This section applies only to Users who are Consumers as defined in Section 2 of these Terms. Users who purchase Goods for business purposes or for resale are not entitled to the right of withdrawal described in this section.

11.2 Consumers have the right to withdraw from the Contract and return the Goods within fourteen days without providing any reason for the withdrawal. This right of withdrawal is granted under applicable consumer protection legislation and allows Consumers to change their mind about a purchase made online.

11.3 The withdrawal period of fourteen days begins on the day on which the Consumer, or a third party authorized by the Consumer who is not the carrier, takes physical possession of the Goods. If the order consists of multiple items that are delivered separately, the withdrawal period begins on the day on which the Consumer takes physical possession of the last item.

11.4 To exercise the right of withdrawal, the Consumer must notify the Provider of the decision to withdraw from the Contract before the expiry of the withdrawal period. The Consumer may notify the Provider by sending an email to support@ftc.store stating clearly that the Consumer wishes to withdraw from the Contract. The notification should include the Consumer's name, the order number, and the date on which the Goods were received.

11.5 The Consumer may use the following template for the withdrawal notification, although use of this template is not mandatory. "I hereby give notice that I withdraw from the Contract for the purchase of the following goods: [specify goods], ordered on [date], received on [date], order number [number], name of consumer [name], address of consumer [address]."

11.6 To meet the withdrawal deadline, it is sufficient for the Consumer to send notification of the exercise of the right of withdrawal before the withdrawal period has expired. The Provider will send the Consumer an acknowledgment of receipt of the withdrawal notification by email.

11.7 If the Consumer exercises the right of withdrawal, the Consumer must return the Goods to the Provider without undue delay and in any event not later than fourteen days from the day on which the Consumer communicated the decision to withdraw. The deadline is met if the Consumer sends back the Goods before the period of fourteen days has expired.

11.8 The Consumer must bear the direct cost of returning the Goods unless the Provider has agreed to bear that cost or the Provider failed to inform the Consumer that the Consumer must bear the cost. For contracts where Goods are delivered to the Consumer's home at the time of the conclusion of the Contract, the Provider shall collect the Goods at its own expense if the Goods by their nature cannot normally be returned by post.

11.9 Goods being returned must be sent to an address provided by the Provider. The Consumer should contact the Provider at support@ftc.store to request a return address and any required return authorization number. The Provider will provide return instructions upon receiving the withdrawal notification. Goods sent to the Provider without prior authorization or sent to an address other than the address provided by the Provider may not be accepted and may be refused.

11.10 Returned Goods must be in their original condition to the extent possible. The Goods must be unused and must not show signs of use beyond what is necessary to establish the nature, characteristics, and functioning of the Goods. The Goods must be returned in their original packaging if possible, or in comparable packaging that protects the Goods during return shipment. All accessories, documentation, and components that were included with the Goods must be returned.

11.11 The Consumer is only liable for any diminished value of the Goods resulting from handling of the Goods beyond what is necessary to establish the nature, characteristics, and functioning of the Goods. If returned Goods show signs of use, damage, or are missing components, the Provider may reduce the refund amount to account for the diminished value of the Goods.

11.12 Once the Provider receives the returned Goods, the Provider will inspect them to verify their condition. If the Provider approves the return, the Provider will refund to the Consumer all payments received from the Consumer for the Goods, including the costs of standard delivery from the Provider to the Consumer. The Provider is not required to refund any supplementary costs if the Consumer chose an express or expedited delivery method that costs more than standard delivery.

11.13 The refund will be processed without undue delay and in any event not later than fourteen days from the day on which the Provider receives the returned Goods or the Consumer provides evidence of having returned the Goods, whichever is earlier. The refund will be made using the same payment method that the Consumer used for the original transaction, unless the Consumer has expressly agreed to a different refund method. The Consumer will not incur any fees as a result of the refund.

11.14 The right of withdrawal does not apply in certain circumstances specified by law. The right of withdrawal does not apply to Goods that have been unsealed by the Consumer after delivery and that are not suitable for return due to health protection or hygiene reasons. The right of withdrawal does not apply to Goods that are clearly personalized or made to the Consumer's specifications. The Provider will inform Consumers if particular Goods are not eligible for return under the right of withdrawal.

12. Returns and Refunds

12.1 This section applies to returns and refunds for reasons other than the exercise of the right of withdrawal described in Section 11. This section applies to all Users, whether they are Consumers or business Users.

12.2 Users must examine all delivered Goods immediately upon receipt. The User should check that all items ordered are included in the delivery, that the Goods correspond to the description on the Website, and that the Goods are not damaged or defective.

12.3 If the User identifies any defects in the Goods, missing parts, incorrect items delivered, or damage to the Goods, the User must notify the Provider within a reasonable timeframe. What constitutes a reasonable timeframe depends on the nature of the issue, but generally Users should notify the Provider within seven days of receiving the Goods. Notification should be sent to support@ftc.store.

12.4 To initiate a return or refund request for defective, damaged, or incorrect Goods, the User must contact the Provider at support@ftc.store and provide the following information. The User must provide the order number associated with the purchase. The User must provide a detailed description of the issue, including what is defective, damaged, or incorrect about the Goods. The User should provide photographs or videos showing the defect, damage, or incorrect items if possible, as visual documentation assists the Provider in assessing the issue and determining the appropriate resolution.

12.5 Upon receiving a return or refund request, the Provider will review the information provided and may request additional information or documentation if necessary to assess the claim. The Provider will determine whether the issue qualifies for a return and refund, repair, replacement, or other resolution.

12.6 If the Provider determines that a return is appropriate, the Provider will provide the User with instructions for returning the Goods. The Provider will specify the address to which the Goods should be sent and will provide a return authorization number or other identifying information that must be included with the return. The User must follow the return instructions provided by the Provider.

12.7 Goods being returned must be sent to the address specified by the Provider. Returns sent to other addresses or returns sent without prior authorization from the Provider may not be accepted and may be refused or may not be processed. The User should retain proof of return shipment, such as a tracking number or postal receipt, as evidence that the Goods were returned.

12.8 Depending on the reason for the return, the Provider may bear the cost of return shipping or may require the User to bear the cost. If the return is due to a defect or error on the part of the Provider, such as delivery of incorrect or defective Goods, the Provider will typically reimburse the User for reasonable return shipping costs or arrange for the Goods to be collected at the Provider's expense. If the return is for other reasons, the User may be responsible for return shipping costs.

12.9 Upon receiving returned Goods, the Provider will inspect them to verify their condition and to confirm the reported issue. The Provider may take several days to complete the inspection depending on the volume of returns being processed.

12.10 Refunds are issued only after the returned Goods have been inspected and the return has been approved by the Provider. If the return is approved, the Provider will refund the purchase price of the Goods using the same payment method that the User originally used to make the purchase, unless the User requests a different refund method and the Provider agrees.

12.11 The amount refunded may be reduced if the inspection reveals that the Goods show signs of use beyond what was necessary to identify the defect, if the Goods are damaged due to improper handling or packaging during return shipment, if components or accessories are missing, if the original packaging was unnecessarily damaged or discarded, or if the condition of the Goods has deteriorated for reasons attributable to the User.

12.12 The Provider reserves the right to deny a return or refund if the Provider determines that the Goods are not defective, that the issue reported does not constitute a defect covered by warranty, that the damage was caused by the User's misuse or improper installation, or that the return does not otherwise qualify under these Terms or applicable law.

12.13 Processing of approved refunds typically takes between seven and fourteen days from the date of approval, although the time for the refund to appear in the User's account may depend on the payment method and the processing times of financial institutions.

13. Warranty

13.1 All products purchased through the Website are covered by a warranty against defects in materials and workmanship. The duration of the warranty period is specified on the product page for each product. If no specific warranty period is stated on the product page, the warranty period is the minimum period required by applicable law, which is typically two years from the date of delivery for Consumer purchases in the European Union.

13.2 The warranty covers defects that exist in the Goods at the time of delivery or that manifest during the warranty period due to defects in materials or workmanship. Warranty coverage includes manufacturing defects, defects in materials used to produce the Goods, and failures of the Goods to function as designed under normal usage conditions.

13.3 The warranty does not cover certain types of damage, wear, or malfunction. The warranty does not cover damage caused by improper installation of the products, including installation that does not follow the installation instructions provided by the Provider or installation performed by persons who are not qualified to perform such installation. The warranty does not cover damage caused by unauthorized modifications to the products, including but not limited to physical alterations, software modifications, or use of the products in ways not intended by the manufacturer.

13.4 The warranty does not cover damage resulting from misuse of the products, including use in conditions or environments for which the products were not designed, subjecting the products to excessive stress, impact, or environmental extremes, or operating the products beyond their specified performance parameters. The warranty does not cover damage caused by accidents, such as dropping the products or subjecting them to impact forces. The warranty does not cover damage caused by negligence in handling, storing, or maintaining the products.

13.5 The warranty does not cover normal wear and tear that occurs with regular use of the products over time. Normal wear and tear includes gradual degradation of materials, cosmetic deterioration such as scratches or fading, and reduction in performance characteristics that occurs naturally as products age.

13.6 The warranty does not cover damage or malfunction caused by use of the products with incompatible third party accessories, components, or software. The warranty does not cover damage caused by exposure to substances or conditions that the products were not designed to withstand, such as corrosive chemicals, excessive moisture or humidity, or extreme temperatures.

13.7 To make a warranty claim, the User must contact the Provider at support@ftc.store within the warranty period and must provide the order number or other proof of purchase, a description of the defect or malfunction, and any requested documentation or evidence of the defect such as photographs or videos.

13.8 Upon receiving a warranty claim, the Provider will assess the claim to determine whether it falls within warranty coverage. The Provider may request that the User return the defective product for inspection. The Provider may require the User to perform troubleshooting steps or to provide additional information before accepting a warranty claim.

13.9 If the Provider determines that a warranty claim is valid, the Provider may, at its discretion, choose among the following remedies. The Provider may repair the defective product and return it to the User in working condition. The Provider may replace the defective product with an equivalent product that is new or refurbished to like-new condition. The Provider may provide a partial refund of the purchase price if repair or replacement is not possible or would be disproportionate. The Provider may provide a full refund of the purchase price if the defect is substantial and cannot be remedied through repair or replacement.

13.10 The choice of remedy is at the Provider's discretion, subject to any mandatory consumer protection laws that may give Consumers the right to choose the remedy or to reject certain remedies. The Provider will select the remedy that is most appropriate given the nature of the defect and the circumstances.

13.11 The Provider is not responsible for costs related to installation, removal, or reinstallation of products in connection with warranty claims. If a defective product must be removed from a vehicle or other installation location in order to be returned for warranty service, and if the replacement or repaired product must be reinstalled, these installation and reinstallation costs are the responsibility of the User unless otherwise required by applicable mandatory consumer protection laws.

13.12 The warranty provided by the Provider is in addition to, and does not affect, any statutory rights that Consumers may have under applicable consumer protection legislation. Consumers may have rights under law that exceed the warranty provided by the Provider, and nothing in these Terms is intended to limit or exclude those statutory rights to the extent such limitation or exclusion is prohibited by law.

14. Limitation of Liability

14.1 To the maximum extent permitted by applicable law, the Provider's liability to Users for any claims arising out of or in connection with the purchase of Goods, the use of the Website, or these Terms is limited as set forth in this Section.

14.2 The Provider shall not be liable for indirect, incidental, consequential, or special damages arising out of or in connection with the purchase of Goods or the use of the Website. Indirect and consequential damages include but are not limited to loss of profits, loss of revenue, loss of business opportunities, loss of data, costs of procurement of substitute goods or services, reputational harm, and any other losses that are not the direct and immediate result of the Provider's breach.

14.3 The Provider shall not be liable for damages caused by the User's misuse of the Goods, improper installation of the Goods, unauthorized modifications to the Goods, or use of the Goods with incompatible third party products or in conditions or environments for which they were not designed.

14.4 The Provider shall not be liable for damages arising from the User's reliance on information provided on the Website, including product descriptions, technical specifications, or compatibility information, if such information was accurate at the time it was published but has become outdated or inaccurate due to product changes or other factors beyond the Provider's control.

14.5 The Provider shall not be liable for costs, expenses, or damages related to third-party services, such as costs of professional installation, costs of obtaining necessary permits or approvals, or costs of modifications to vehicles or other equipment necessary to use the Goods.

14.6 In any event, the Provider's total aggregate liability for all claims arising out of or in connection with any single order shall not exceed the total amount actually paid by the User for the specific Goods that gave rise to the claim. This limitation applies regardless of the legal theory on which the claim is based, whether contract, tort, strict liability, or otherwise.

14.7 Nothing in these Terms excludes or limits the Provider's liability for death or personal injury caused by the Provider's negligence, for fraud or fraudulent misrepresentation, for defective products under applicable product liability legislation, or for any other liability that cannot be excluded or limited under applicable law.

14.8 The limitations of liability set forth in this Section apply to the fullest extent permitted by applicable law. If any provision of this Section is held to be invalid or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

14.9 Some jurisdictions do not allow the exclusion or limitation of certain types of damages or the limitation of liability for personal injury or death, and in such jurisdictions the above limitations may not apply. In such jurisdictions, the Provider's liability is limited to the maximum extent permitted by law.

15. Force Majeure

15.1 The Provider shall not be held liable for any delay in performance or failure to perform any obligation under these Terms if such delay or failure is caused by events or circumstances beyond the Provider's reasonable control.

15.2 Events and circumstances that constitute force majeure include but are not limited to natural disasters such as earthquakes, floods, hurricanes, tornadoes, or other severe weather events, fires, explosions, or other catastrophic events, wars, armed conflicts, terrorism, civil unrest, riots, or political instability, epidemics, pandemics, or public health emergencies that disrupt business operations or supply chains, strikes, labor disputes, or lockouts affecting the Provider or its suppliers or shipping carriers, governmental actions including embargoes, trade restrictions, import or export prohibitions, or regulatory changes that prevent performance, power outages, telecommunications failures, or other infrastructure disruptions, failures or delays by suppliers or manufacturers that prevent the Provider from obtaining necessary materials or products, disruptions to transportation or shipping services that prevent delivery of Goods, and any other events or circumstances beyond the Provider's reasonable control that make performance of obligations impossible or impracticable.

15.3 If a force majeure event occurs, the Provider's obligations under these Terms are suspended for the duration of the force majeure event. The Provider is excused from performance and is not liable for any delay or failure to perform during the period that the force majeure event continues.

15.4 If a force majeure event occurs that affects the Provider's ability to fulfill an order, the Provider will notify affected Users as soon as reasonably practicable. The Provider will provide information about the nature of the force majeure event and the expected impact on delivery timelines if such information is available.

15.5 If a force majeure event prevents the Provider from fulfilling an order within a reasonable time, the Provider may cancel the order and refund any payment received from the User. Alternatively, the User may choose to cancel the order and receive a refund if the delay caused by the force majeure event is unreasonable given the circumstances.

15.6 The Provider will use commercially reasonable efforts to minimize the impact of force majeure events and to resume normal operations as quickly as possible once the force majeure event has ended. The Provider may implement contingency plans, arrange alternative suppliers or shipping routes, or take other steps to mitigate the effects of force majeure events.

16. Data Protection and Privacy

16.1 The Provider processes personal data of Users in accordance with applicable data protection laws, including the General Data Protection Regulation (EU Regulation 2016/679).

16.2 By using the Website or placing an order, Users acknowledge and agree that the Provider will process their personal data for purposes necessary to provide the services and fulfill orders. These purposes include processing and fulfilling orders, which requires processing of identification and contact data, shipping address, and order details, processing payments through third-party payment service providers, which requires transmission of payment information to those providers, providing customer support and responding to inquiries, which requires processing of contact information and communication records, preventing fraud and ensuring security, which requires processing of technical data, device information, and behavioral patterns, and complying with legal obligations such as tax reporting and record-keeping requirements.

16.3 The Provider does not sell or transfer User data to third parties for their own marketing purposes. The Provider shares personal data with third parties only when necessary to provide services or comply with legal obligations. Third parties who receive personal data from the Provider include payment service providers who process payment transactions, shipping carriers who deliver Goods to Users, information technology service providers who provide hosting, storage, and other technical infrastructure, professional advisors such as lawyers and accountants who provide services to the Provider, and government authorities, law enforcement, or regulatory bodies when required by law.

16.4 All third parties who receive personal data from the Provider are required by contract to protect the data and to use it only for the specific purposes for which it was shared. The Provider implements appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

16.5 Users have rights regarding their personal data under applicable data protection law. Users have the right to request access to their personal data held by the Provider. Users have the right to request correction of inaccurate personal data. Users have the right to request deletion of their personal data in certain circumstances. Users have the right to object to processing of their personal data for certain purposes. Users have the right to lodge a complaint with a data protection supervisory authority if they believe their data protection rights have been violated.

16.6 To exercise data protection rights or to obtain additional information about how personal data is processed, Users may contact the Provider at support@ftc.store.

16.7 Detailed information about how the Provider processes personal data, what data is collected, how long it is retained, and what rights Users have is provided in the Provider's Privacy Policy, which is available on the Website. Users are encouraged to read the Privacy Policy to understand the Provider's data processing practices.

17. Intellectual Property Rights

17.1 All content available on the Website, including but not limited to text, graphics, logos, images, photographs, videos, software, source code, HTML code, CSS code, JavaScript code, product descriptions, technical specifications, user interface designs, and documentation, is the exclusive property of FTC IoT Technologies and Engineering Ltd. or is used under license from third-party rights holders.

17.2 The Website content is protected by copyright, trademark, patent, trade secret, and other intellectual property laws of the European Union, the United States, and other jurisdictions. All rights in the Website content are reserved by the Provider or the applicable third-party rights holders.

17.3 Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to copy, reproduce, download (except for temporary caching necessary for normal browser operation), distribute, transmit, display publicly, perform publicly, modify, create derivative works from, reverse engineer, decompile, or disassemble any Website content.

17.4 Users are not permitted to use Website content for any commercial purpose without the Provider's express prior written consent. Commercial use includes but is not limited to reselling products purchased from the Provider without authorization, using product images or descriptions on other websites or in other marketing materials, copying technical documentation for use in competing products or services, or incorporating Website content into other products or services.

17.5 Users are not permitted to remove, obscure, or modify any copyright notices, trademark notices, or other proprietary rights notices that appear on or in Website content.

17.6 The Provider's trademarks, service marks, logos, and trade names, including but not limited to the FTC brand name and logo, are the exclusive property of the Provider. Users are not permitted to use the Provider's trademarks or logos without the Provider's prior written consent. Unauthorized use of the Provider's trademarks may constitute trademark infringement and may subject the User to legal action.

17.7 If the User becomes aware of any unauthorized use of the Provider's intellectual property, including counterfeit products bearing the Provider's trademarks or unauthorized copying of Website content, the User should report such use to the Provider at support@ftc.store.

17.8 The Provider respects the intellectual property rights of third parties. If a User believes that content available on the Website infringes their intellectual property rights, they may notify the Provider at support@ftc.store with details of the alleged infringement. The Provider will investigate claims of infringement and will take appropriate action in accordance with applicable law.

17.9 Violation of the intellectual property rights provisions of these Terms may result in immediate termination of the User's right to access and use the Website, deletion of any User Account, and legal action to enforce the Provider's rights and to recover damages.

18. Governing Law and Dispute Resolution

18.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is registered.

18.2 If a dispute arises between the User and the Provider relating to these Terms, the purchase of Goods, or any other matter, the parties shall first attempt to resolve the dispute through mutual negotiation in good faith. The User should contact the Provider at support@ftc.store to initiate discussions aimed at resolving the dispute. The Provider will endeavor to respond to dispute notifications promptly and to work with the User to find a mutually acceptable resolution.

18.3 If the dispute cannot be resolved through mutual negotiation within thirty days of the User's initial notification to the Provider, either party may submit the dispute to the competent courts for resolution. The courts having jurisdiction over disputes arising from these Terms are determined in accordance with applicable legal rules governing jurisdiction.

18.4 For Users who are Consumers, nothing in these Terms affects any mandatory statutory rights regarding jurisdiction or venue that Consumers may have under applicable consumer protection legislation. Consumers may have the right to bring claims in the courts of their country of residence regardless of where the Provider is located.

18.5 The Provider reserves the right to take legal action to protect its rights and interests, including but not limited to seeking injunctive relief to prevent violation of intellectual property rights, pursuing claims for breach of contract, and recovering damages for any losses caused by the User's violation of these Terms.

18.6 Users who are Consumers may also have access to alternative dispute resolution mechanisms, such as consumer mediation services or online dispute resolution platforms provided by governmental or regulatory authorities. Information about such mechanisms may be available from consumer protection authorities in the User's country of residence.

19. Final Provisions

19.1 The Provider reserves the right to modify, amend, or update these Terms at any time. Modifications may be made to reflect changes in the Provider's business practices, changes in the products or services offered, changes in applicable laws or regulations, or for any other reason the Provider deems appropriate.

19.2 When the Provider modifies these Terms, the modified version will be published on the Website at www.ftc.store with a new "Last Updated" date at the top of the document. Material changes to these Terms may also be highlighted on the Website or communicated to Users through other means such as email notification.

19.3 Users are responsible for reviewing these Terms periodically to stay informed of any modifications. The Provider recommends that Users check these Terms each time they access the Website or before placing an order to ensure they are aware of the current version.

19.4 Continued use of the Website following the publication of modified Terms constitutes the User's acceptance of the modified Terms. If a User does not agree to the modified Terms, the User must discontinue use of the Website. Orders placed after modified Terms have been published are governed by the modified Terms.

19.5 If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be made valid and enforceable, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision does not affect the validity, legality, or enforceability of the remaining provisions, which shall remain in full force and effect.

19.6 These Terms, together with the Privacy Policy and any other policies or documents incorporated by reference, constitute the entire agreement between the User and the Provider regarding the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, representations, and communications, whether written or oral, between the parties regarding such subject matter.

19.7 The failure of the Provider to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver by the Provider of any breach or default under these Terms shall be deemed to be a waiver of any subsequent breach or default.

19.8 The Provider may assign or transfer its rights and obligations under these Terms to another entity in connection with a merger, acquisition, sale of assets, or other business transaction. Users may not assign or transfer their rights or obligations under these Terms without the Provider's prior written consent.

19.9 Nothing in these Terms creates or shall be deemed to create a partnership, agency, employment, or joint venture relationship between the User and the Provider. Neither party has any authority to bind the other party or to incur obligations on behalf of the other party.

19.10 These Terms are written in English. If these Terms are translated into other languages for the convenience of Users, the English version shall prevail in the event of any conflict or inconsistency between versions.

Contact Information

For questions, concerns, or inquiries regarding these Terms of Service, Users may contact the Provider at:

Provider: FTC IoT Technologies and Engineering Ltd.

Email: support@ftc.store

Website: www.ftc.store

The Provider will respond to inquiries within a reasonable timeframe.